About
IT that works, from a team that answers.
Nexus Ideal Solutions is a New Jersey IT provider. We monitor, secure, patch, and back up the systems your business runs on, and when you call, someone who already knows your network picks up.
Trusted by teams at:
What we believe
Our story
Mar 2022
Nexus is founded
Nexus Ideal Solutions starts in New Jersey, built on a plain observation: a fifteen-person firm needs the same standard of IT as a company with its own department, and almost nobody sells it to them that way. What it gets sold instead is an hourly rate and a phone number nobody answers. The foundation underneath the company is decades of hands-on network engineering, which is a different thing from a sales background.
Apr 2023
A partner comes on board
A business partner comes on board, and with them the operational side of running a company rather than practicing a trade. Engineering can build the thing. Someone still has to decide how it gets billed, how a client is answered, and what the company will not do. The rules that came out of that period are the ones still in force: quote before you work, never bill a ticket, say the uncomfortable thing early.
May 2023
Building the team
Engineers get hired before clients do. That order is deliberate and it is expensive, and it is the only way to avoid the thing that ruins small providers: selling a service first and then scrambling to staff it. A client who signs with us is not waiting for us to go find someone. The people are already here.
Jul 2024
Our first client
The first managed client signs. Everything before this is preparation; this is the day the company starts being tested by someone else's business rather than by its own plans. The way that engagement ran is the way they all run now. Learn the environment properly before changing anything. Put the protections in before there is an incident to justify them. Answer the phone.
Aug 2024
A complete service stack
The security stack stops being a menu. Endpoint detection and response, identity protection, DNS filtering, patch management, and backup with an offsite immutable copy all move into the base plan, on every device, for every client. The usual model in this industry is to sell the cheap tier and then sell protection back to you after something goes wrong. That model is very profitable and we will not run it.
Jan 2025
Growing our reach
New Jersey is still home, and the map is wider now. Staff on the ground in Philadelphia, New York City, Boston, Pittsburgh, and West Palm Beach, because a company that says it covers a metro should have somebody who can actually stand in the room. Everything else is remote, which is faster anyway. What has not changed is the part that is hardest to copy: you call, and a person who knows your network picks up.
Nexus team
Team members
Countries represented