FAQ
Common questions about managed IT.
What we do, how we price it, how support actually works, and what happens when something breaks. If your question is not answered here, call us and ask.
Common questions
1.
Getting started
1.
Getting started
We become your IT department. That means we monitor your systems, keep them patched and secured, back up your data, and answer the phone when something goes wrong. Instead of calling someone in a panic when a server dies, you have a team that already knows your setup and has been watching it the whole time. Most of our work happens before you notice anything is wrong. Our managed IT services page goes through it properly.
We become your IT department. That means we monitor your systems, keep them patched and secured, back up your data, and answer the phone when something goes wrong. Instead of calling someone in a panic when a server dies, you have a team that already knows your setup and has been watching it the whole time. Most of our work happens before you notice anything is wrong. Our managed IT services page goes through it properly.
2.
Services and coverage
2.
Services and coverage
3.
Support
3.
Support
4.
Pricing and billing
4.
Pricing and billing
5.
Security and backups
5.
Security and backups
Still have questions?
Ask us directly. No script, no pressure, and a straight answer even when it is not the one that wins us the work.
Still have questions?
Ask us directly. No script, no pressure, and a straight answer even when it is not the one that wins us the work.
Get started today
Small enough to know your setup. Big enough to run it right.
A small team that gets to know your environment, so you're not re-explaining it to a stranger every time something breaks.
45+ years engineering experience
NJ, PA & NY coverage
24/7 monitoring
Vendor agnostic
Get started today
Small enough to know your setup. Big enough to run it right.
A small team that gets to know your environment, so you're not re-explaining it to a stranger every time something breaks.
45+ years engineering experience
NJ, PA & NY coverage
24/7 monitoring
Vendor agnostic
Get started today
Small enough to know your setup. Big enough to run it right.
A small team that gets to know your environment, so you're not re-explaining it to a stranger every time something breaks.
45+ years engineering experience
NJ, PA & NY coverage
24/7 monitoring
Vendor agnostic